Privacy Policy.

Utter Vision Charity (“Utter Vision,” “we,” “us,” or “our”) is a registered Canadian charity dedicated to making immigration guidance more accessible, easier, and faster for the people we serve. This Privacy Policy explains what personal information we collect through our website and platform, how we use and protect it, and the choices you have. It forms part of our Terms and Conditions.

Your privacy is always protected. Immigration matters involve some of the most personal information a person can share, and we treat that trust as central to our mission. We collect only the information we need to provide our services, we handle it in accordance with applicable Canadian privacy law and the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA), and we never sell your personal information.

• Account information — your name, email address, phone number, and login details when you create an account.
• Application information — the details you choose to provide for visa and immigration purposes, such as identity and passport information, education and employment history, language test results, and supporting financial or medical documentation.
• Payment information — processed securely by trusted payment providers (such as Stripe or PayPal). We do not store your full card numbers on our systems.
• Technical and usage information — such as device type, browser, IP address, and how you use the platform, collected through cookies and similar technologies to keep the platform secure and improve how it works.

• To provide our platform and services, including preparing and supporting your visa and immigration applications.
• To communicate with you about your account, your applications, and our programs.
• To improve the platform, our instructional content, and our tools.
• To meet our legal and regulatory obligations.

We share personal information only when it is necessary to deliver our services or when the law requires it — for example, with the immigration authorities relevant to your application, with partner organizations and professional advisors involved in your file, and with the service providers who host and operate our platform. Every party we work with is required to protect your information. We may use information in an aggregated, anonymized form that does not identify you to improve our programs and report on our impact.

We protect your information with reasonable technical and organizational safeguards, including encrypted connections and restricted access. Some of our service providers may store data on servers located outside Canada; where that is the case, your information may be subject to the laws of those jurisdictions. We keep personal information only as long as needed to provide our services and to meet our legal obligations, after which it is securely deleted or anonymized.

You may ask us at any time to access, correct, or delete the personal information we hold about you, or to withdraw a consent you have previously given. You can also unsubscribe from non-essential emails using the link in any message. To exercise any of these rights, contact us at info@uttervision.com — we respond to all requests promptly.

Where an application involves a minor, their information should be provided by a parent or legal guardian, and we handle it with the same care as all other personal information.

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised, and significant changes will be posted on our website.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at info@uttervision.com or write to us at 809 – 1 Deauville Ln, North York, ON M3C 1Z7, Canada.